Shop Policies

Full Spectrum Apparel – Shop Policies

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These policies are in place to ensure clear communication, efficient production, and a smooth experience for every customer. By placing an order with Full Spectrum Apparel, you agree to the policies outlined below.

1. Orders & Payment

  • Full payment is required before production begins unless otherwise agreed in writing.
  • Orders are processed in the order payment is received.
  • Prices are subject to change at any time without notice.
  • Custom orders cannot be started without complete order details and approved artwork.

2. Custom & Personalized Items

  • All items sold by Full Spectrum Apparel are custom-made unless explicitly stated otherwise.
  • Due to the custom nature of our products, all sales are final once production has begun.
  • We are not responsible for spelling, sizing, color, or design errors once artwork has been approved by the customer.

3. Artwork & Design Policy

Customer-Provided Artwork

  • Customers are responsible for providing artwork that is high-resolution and print-ready.
  • Low-quality images may result in reduced print quality. Full Spectrum Apparel is not responsible for poor print results caused by low-resolution files supplied by the customer.

Design Fees

  • A design fee covers time spent adjusting customer artwork to be printable for use by Full Spectrum Apparel only.
  • Design fees are non-refundable once work has begun.

Design File Ownership & Release

  • All edited or recreated artwork remains the property of Full Spectrum Apparel unless a Design File Release is purchased.
  • A Design File Release allows the customer to receive the finalized file for personal or external use.
  • Without a purchased release, files may not be reused, resold, altered, or printed elsewhere.

File Formats

  • Final files are typically delivered as PNG or PDF. SVG or vector files are provided only when applicable and included in the purchased release.

4. Proofs & Approvals

  • Digital proofs are provided when required.
  • Customers must review and approve proofs carefully.
  • Approval confirms acceptance of layout, colors, spelling, and sizing.
  • Changes requested after approval may incur additional fees and may affect turnaround time.

5. Turnaround Time

  • Orders submitted with approved artwork and full payment by 1:00 PM (local time) are typically eligible for same-day production.
  • Same-day production is not guaranteed and depends on workload, file quality, and equipment availability.
  • Orders received after 1:00 PM will be processed on the next business day unless a rush option is selected.
  • Same-Day Rush Service may be available for an additional fee.
  • Turnaround times are estimates, not guarantees.
  • Production time begins after payment is received and artwork is approved.
  • Delays caused by customer response time, artwork issues, or supply shortages may extend turnaround time.

6. Printing & Color Variations

  • Printed colors may vary slightly from screen displays due to differences in monitors, materials, and printing processes.
  • Minor color variations are normal and do not qualify as defects.
  • Specialty finishes (DTF, sublimation, vinyl, etc.) have inherent characteristics that may affect final appearance.

7. Order Changes & Cancellations

  • Orders cannot be changed or canceled once production has started.
  • Requests made before production begins may be accommodated at our discretion.
  • Any changes may result in additional charges and turnaround adjustments.

8. Returns, Refunds & Reprints

  • Because all items are custom-made, returns and refunds are not accepted.
  • Reprints will only be issued if:
  • The product differs from the approved proof, OR
  • There is a verified production defect caused by Full Spectrum Apparel.
  • Claims must be reported within 48 hours of delivery with clear photos.

9. Shipping & Pickup

  • Shipping times are not guaranteed and are handled by third-party carriers.
  • Full Spectrum Apparel is not responsible for delays, lost packages, or carrier errors once the order has shipped.
  • Customers are responsible for providing accurate shipping information.
  • Local pickup orders must be collected within the communicated pickup window.

10. Customer-Supplied Materials

  • Full Spectrum Apparel is not responsible for damage to customer-supplied garments or materials.
  • No refunds or replacements will be provided for customer-supplied items.

11. Intellectual Property

  • Customers confirm they have the legal right to use any logos, images, or copyrighted material provided.
  • Full Spectrum Apparel is not liable for copyright or trademark violations resulting from customer-provided content.

12. Abandoned Orders

  • Orders not claimed or responded to within 30 days of completion may be considered abandoned.
  • No refunds will be issued for abandoned orders.

13. Right to Refuse Service

  • Full Spectrum Apparel reserves the right to refuse service for any reason, including but not limited to inappropriate content, harassment, or violation of these policies.

14. Policy Updates

  • Policies may be updated at any time without prior notice.
  • The most current version will always be available on our website.

Questions?
Contact us before placing your order to ensure clarity and avoid delays.

Thank you for choosing Full Spectrum Apparel.